Our Returns Policy
Please know that each purchase is made-to-order and you are receiving a new print, not one that has been sitting on a shelf. The image has not been cropped to fit a pre-existing frame size, as we believe in honoring the artist’s intent, and therefore, the proportions of the original artwork. We take great care with the quality and craftsmanship of our made-to-order products and believe in providing the best color possible.
We have very few returns because attention to detail in design, materials, and construction is always at the forefront. Every item we ship is carefully inspected before leaving our facility, and we ask you to do the same when you receive your order.
If you are not satisfied with your purchase, it can be returned at your expense within 30 days of delivery, for a refund. However, since your product was made for your order, we are generally not able to re-sell it and we will charge the following fees:
- 15% return fee for unframed prints on paper
- 30% return fee for framed prints
- 30% return fee for any canvas prints
- Custom sizes, or other orders custom-designed directly with us, can only be returned if damaged
Items damaged in shipping? Please contact us as soon as possible and within 30 days. We will ask for photos to be emailed to us showing the damage to both the product and to the box. The shipping box must be retained in order for us to process a refund or exchange.
For all returns, please fill out the form below or call Customer Service toll free (877) 679-6099 within 7 days of delivery. You must obtain return authorization prior to shipping an item back to us. This will allow our customer service team to provide you with proper return instructions as well as updating your order record.
Upon return, your merchandise will be inspected. Exchanges, credits, and refunds issued will be for the item purchase price, less any return fee, only. Shipping charges are nonrefundable.