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We have very few returns because we take great care with the quality and craftsmanship of our made-to-order products. However, from time-to-time, shipping errors or shipping damage do occur. We want you to be completely satisfied with the products you purchase and with the customer service that you receive. If for any reason you are dissatisfied with the product or the service you receive, please tell us. We will strive to make it right.
If you are not satisfied with your purchase, we will provide an exchange or refund your purchase (less shipping costs) according to your choice.
Attention to detail in design, materials and construction is always forefront. Every item we ship is carefully inspected before leaving our facility. We ask you to do the same when you receive your purchase. In the event that damage occurred in transit or if you discover any defect in manufacture, please email us at firstname.lastname@example.org or call Customer Service toll free (877) 679-6099 within 7 days of delivery. We will accept returns within 30 days of delivery.
You must obtain return authorization prior to shipping an item back to us for a refund or exchange. This will allow our customer service team to provide you with proper return instructions as well as updating your order record.
Upon return, your merchandise will be inspected. Exchanges, credits and refunds issued will be for the item purchase price only. Any taxes charged will be refunded in accordance with governing laws. Shipping charges are nonrefundable.